RV Technician Job Description
About the Role: Our client is recruiting for an RV Technician with proven experience in diagnosing, servicing, and repairing RV systems, components, and mechanical systems. The role emphasizes quality workmanship, strong attention to detail, and a commitment to customer satisfaction. Key Responsibilities: Perform repairs and service work on both mechanical systems and all interior/exterior components of RVs, including but not limited to: Mechanical Systems: Brake systems, suspension, axles, engine maintenance, and drivetrain repairs. Structural and Interior Repairs: Carpentry, roofing, flooring, slide-outs, furniture, doors, and windows. Electrical Systems: 12V, 120V, inverters, converters, solar systems. HVAC and Propane Systems: Heating, cooling, appliances, and propane. Advanced Systems: Hydraulic, pneumatic, leveling jacks, awnings, and audio-video systems. Conduct pre-delivery inspections, scheduled maintenance, and all necessary repairs on dealership and customer units. Accurately diagnose issues, recommend repairs, and document all necessary parts and service actions. Provide clear and accurate notes, repair times, and materials used in repair orders. Maintain open communication with the Service Advisor/Manager regarding timelines, hidden damages, or parts delays. Ensure all repairs meet quality standards, completing tasks efficiently and correctly on the first attempt. Maintain a clean and safe work environment for colleagues and customers. Perform additional tasks as assigned. Qualifications: A minimum of 3 years’ experience as an RV Technician in a dealership or dedicated service facility. Extensive knowledge of RV systems, components, and mechanical systems across all classes, including troubleshooting and diagnostics. Proven experience in servicing and repairing brakes, axles, suspensions, and drivetrain components. Strong background in key trades such as electrical, plumbing, carpentry, and hydraulics. Certifications (RVTI, RVTAA, RVDA) and OEM/appliance-specific training are strongly preferred but not required. Familiarity with motorcoach repairs and servicing is a significant advantage. Solid understanding of chassis systems, engine maintenance, and other mechanical systems. Strong understanding of the warranty process and collaboration between Parts and Service to maximize reimbursements. Professional demeanor with excellent communication skills, including the ability to engage with customers and resolve conflicts effectively. Self-motivated, capable of managing tasks independently, and driving efficiency in a service environment. Consistently upholds a professional image and communicates effectively both verbally and in writing. Why Join? This is an exciting opportunity to work for a respected client in the RV industry, offering a supportive work environment where quality and professionalism are the top priorities. Apply today to bring your expertise to a team dedicated to delivering exceptional service!
RV Service Advisor Job Description
Job Summary Our client is seeking an organized, customer-focused RV Service Advisor to join their team. The RV Service Advisor serves as the primary point of contact for customers with service needs, ensuring exceptional communication and a seamless repair experience. This role requires strong knowledge of RV systems, excellent customer service skills, and the ability to effectively manage work orders, estimates, and schedules. ________________________________________ Responsibilities •Greet customers and actively listen to understand their service needs. •Create detailed and accurate work orders based on customer input and vehicle diagnostics. •Provide customers with clear estimates for repairs and maintenance, explaining the scope of work, associated costs, and timelines. •Maintain constant communication with service technicians to ensure timely job completion and provide updates to customers. •Coordinate with the parts department to ensure necessary parts are available for scheduled repairs. •Handle customer inquiries, complaints, and service-related issues in a professional and courteous manner. •Maintain accurate records of all service transactions, including work orders, invoices, and communications. •Ensure high levels of customer satisfaction by delivering exceptional service and support. •Stay up-to-date on RV product knowledge, systems, and service procedures through ongoing training. •Adhere to safety protocols and company policies at all times. ________________________________________ Qualifications •Proven experience as a service advisor or in a similar customer service role, preferably in the RV or automotive industry. •Strong knowledge of RV systems, maintenance, and repair procedures is highly preferred. •Excellent interpersonal, communication, and problem-solving skills. •Ability to manage multiple tasks in a fast-paced environment while maintaining attention to detail. •Proficiency in using RV service management software and computer systems. •Certification or training in RV service management or a related field is a plus (e.g., RVDA Service Advisor Certification). •Valid driver’s license with a clean driving record. •High school diploma or equivalent; additional education in business or technical fields is preferred. •Availability to work flexible hours, including weekends and holidays, as needed. ________________________________________ Key Skills and Attributes •Exceptional organizational and time management skills. •Strong technical understanding of RV systems and repairs to communicate effectively with both customers and technicians. •A proactive approach to customer service, ensuring all issues are resolved quickly and professionally. •Familiarity with scheduling systems and inventory coordination. ________________________________________ Compensation and Benefits •Competitive compensation and benefits package based on experience. ________________________________________ Work Environment •Fast-paced service environment with frequent customer interactions. •Must be able to stand or walk for extended periods and work flexible hours as needed. •Requires occasional outdoor work, including exposure to varying weather conditions. ________________________________________ Equal Opportunity Employment Our client is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran or uniformed service-member status, genetic information, or any other status protected by applicable federal, state, or local laws.
RV Parts Specialist Job Description
Job Summary Our client is seeking a motivated and detail-oriented RV Parts Specialist to join their team in the RV Parts & Accessories department. The ideal candidate will have prior experience in RV parts counter operations, retail merchandising, inventory management, and shipping/receiving processes. This role requires strong communication skills, a proactive attitude, and a commitment to delivering excellent customer service in the RV industry. ________________________________________ Responsibilities •Assist customers in identifying and locating the parts and accessories they need. •Handle retail merchandising, ensuring parts and accessories are displayed attractively and appropriately stocked. •Manage inventory, including tracking, restocking, and verifying parts shipments. •Oversee shipping and receiving processes, ensuring accurate order fulfillment and documentation. •Maintain a clean, organized, and safe workspace. •Clearly communicate with customers and team members, ensuring a positive experience. •Support internal teams with parts orders and delivery coordination. •Work a flexible schedule, including rotating Saturdays as part of a full-time workweek. ________________________________________ Qualifications •Minimum of 2 years of RV parts counter experience. •Firm understanding of inventory management and RV retail merchandising. •Experience with shipping and receiving processes required. •Strong verbal communication skills and the ability to read and write in English. •Detail-oriented with excellent organizational skills. •Valid driver’s license and a clean driving record required. •Ability to pass a background check. ________________________________________ Physical Requirements •Ability to lift up to 70 lbs. •Ability to repeatedly bend, stoop, reach, climb stairs, push, and pull. •Must be able to stand and walk for extended periods. •Willingness to work more than 40 hours per week when needed and adapt to a changing schedule. ________________________________________ Equal Opportunity Employment Our client is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran or uniformed service-member status, genetic information, or any other status protected by applicable federal, state, or local laws.
RV Service Manager Job Description
About the Role: Our client is seeking a Service Manager to oversee and grow their Service department, ensuring operational excellence, customer satisfaction, and profitability. The ideal candidate will have a solid background in RV service operations, with proven experience in process improvement, team leadership, and customer engagement. Key Responsibilities: Manage all aspects of Service department operations, including coordination with Parts and Warranty teams. Develop and implement standard operating procedures to improve efficiency, maximize profitability, and ensure consistency in service delivery. Lead, train, and mentor Technicians, Service Advisors, and other personnel to achieve individual and department goals. Monitor and analyze department performance metrics, such as technician efficiency, revenue per repair order, and customer satisfaction, to identify areas for improvement. Maintain active communication with customers, providing updates on service timelines, progress, and any unexpected changes. Collaborate with management and ownership to set and achieve departmental targets. Ensure compliance with industry regulations, company policies, and safety standards. Foster a positive and team-oriented work environment that supports open communication and collaboration. Stay updated on industry trends and best practices to drive continuous improvement in the department. Hire and onboard new team members to meet the growing demands of the Service department. Qualifications: 5-7 years of experience in RV Service operations or 3-4 years of experience in Service, Fixed Operations, or Operations Management. If no management experience, prior experience as an RV Technician or Service Advisor with the ability to step in and assist as needed is required. Strong understanding of Service department best practices, including SOP development for areas such as service appointments, customer follow-up, shop efficiency, upselling, and repair order management. Demonstrated ability to lead and manage staff to achieve departmental goals for revenue, customer satisfaction, and profitability. Experience in RV dealership operations is required. Strong interpersonal and communication skills, with the ability to engage effectively with both team members and customers. Proficient in using technology and software relevant to Service department management. Knowledge of cost control principles and the ability to manage departmental budgets effectively. What’s Offered: Competitive base salary with performance-based bonuses. Medical, dental, and vision benefits. Relocation assistance (if applicable). Paid training opportunities. Supportive team environment with access to ownership and decision-makers. Autonomy to implement improvements and drive success in the Service department. Why Join? This is a unique opportunity to take ownership of a growing RV Service department, implement meaningful changes, and build a team that delivers exceptional customer service and operational efficiency. If you’re passionate about driving results and leading a team, apply today!
RV General Manager Job Description
Job Summary Our client is seeking a dynamic and results-oriented RV General Manager to oversee all aspects of dealership operations. This role involves leading sales teams, managing budgets, driving profitability, and ensuring a customer-centric environment. The ideal candidate will possess strong leadership skills, a strategic mindset, and the ability to coach and mentor teams for growth and success. ________________________________________ Responsibilities •Oversee all phases of dealership operations, ensuring maximum sales and profitability in a customer-focused environment. •Build and manage a knowledgeable, high-performing sales team. •Develop innovative strategies to drive sales growth and improve store profitability. •Maintain accurate inventory levels through effective inventory management practices. •Manage Profit and Loss (P&L) statements and budget responsibilities, ensuring alignment with financial goals. •Implement and track cost control measures to optimize operational efficiency. •Model and promote exceptional customer service behaviors across the dealership. •Identify and develop growth opportunities for staff through training, mentorship, and career advancement programs. •Maintain a safe, organized, and compliant work environment for employees and customers. •Handle short- and long-term issues using independent judgment and decision-making. ________________________________________ Qualifications •Bachelor’s degree preferred, but relevant work experience will be considered in lieu of a degree. •Proven experience managing a profit center, preferably in the RV, automotive, or retail industry. •Demonstrated success in coaching, mentoring, and developing employees to achieve organizational goals. •Strong verbal and written communication skills with the ability to effectively resolve problems and facilitate successful outcomes. •Ability to manage multiple priorities in a fast-paced environment using strategic and independent judgment. •Physical ability to lift up to 25 lbs independently and move up to 50 lbs with assistive devices. •Comfortable with prolonged periods of standing, stooping, crawling, and bending. ________________________________________ Key Competencies and Skills •Strong leadership and team-building skills. •Analytical and strategic thinking with a focus on achieving measurable results. •Financial acumen, including experience with P&L management and cost control measures. •Excellent customer service skills with a commitment to fostering a positive experience for both employees and customers. •Creativity and adaptability to develop and execute innovative sales strategies. ________________________________________ Compensation and Benefits •Competitive salary and benefits package with performance-based incentives. ________________________________________ Work Environment •Collaborative and fast-paced dealership environment. •Flexible hours, including occasional weekends and holidays, as required. •Opportunities for professional development and career advancement within a growing organization. ________________________________________ Equal Opportunity Employment Our client is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, veteran or uniformed service-member status, genetic information, or any other status protected by applicable federal, state, or local laws.
RV Warranty Administrator Job Description
Job Summary Our client is seeking a detail-oriented and organized Warranty Administrator to join their service team. This position plays a crucial role in ensuring the accurate and efficient processing of warranty claims while maintaining strong relationships with manufacturers, technicians, and service staff. The ideal candidate will possess excellent communication skills, a solid understanding of warranty processes, and a commitment to delivering exceptional customer service. Responsibilities: •Accurately prepare, submit, and track warranty claims to manufacturers, ensuring compliance with warranty guidelines and policies. •Maintain detailed and organized records of all warranty claims, including repair orders, service records, and manufacturer correspondence. •Review and verify technician work orders to ensure proper documentation for warranty claims, including parts used and labor performed. •Collaborate with technicians, service advisors, and supervisors to resolve warranty-related issues and discrepancies. •Communicate with manufacturer representatives to follow up on claim statuses and resolve disputes. •Monitor and stay updated on manufacturer warranty policies, procedures, and system updates. •Provide support to the service department by ensuring all warranty claims are processed promptly and accurately. •Assist with analyzing warranty trends and providing recommendations for process improvements. •Act as a liaison between the dealership and manufacturers, fostering strong and professional relationships. •Perform other related duties as assigned by management. Qualifications: •High school diploma or GED required; additional certifications in related fields (e.g., RVIA/RVDA certifications) are preferred. •Minimum of 2 years of experience in warranty administration, preferably in the RV, automotive, or marine industry. •Strong attention to detail and organizational skills, with the ability to manage multiple tasks efficiently. •Excellent written and verbal communication skills, with the ability to collaborate effectively with internal and external stakeholders. •Familiarity with warranty processing systems and service management software. •Basic understanding of vehicle systems, components, and repair processes is a plus. •Proficiency with standard office software, including Microsoft Office Suite. •Ability to adapt to changing warranty guidelines and maintain compliance. •A professional and customer-focused attitude with a commitment to delivering high-quality work. Why Join? This is an exciting opportunity to join a professional and supportive team where your contributions will directly impact the success of the service department. If you are passionate about organization, accuracy, and providing exceptional service, apply today to take your career to the next level as a Warranty Administrator!